ApTest LOVES to help our customers and we want to ensure ApTest Manager works well for you. This document describes how support is handled for our current support subscribers.%%TOC%%
Support licenses need to be renewed annually. The expiration date of your support license can be found in your LICENSE.dat file.
ApTest Manager will add a message to the login screen notifying you if your support license has expired, or will expire within 30 days.
If you have a current ApTest Manager support license, you can submit support requests for reproducible deficiencies in the program only, using the Problem Report form at http://www.aptest.com/atm2/licensees/. Problem Reports must be submitted by your organization's Aptest Manager technical contact.
Operational questions (e.g. "How do I do X?") may be submitted to the ApTest Manager Forums at http://www.aptest.com/forum.
Your question may have already been answered! The forums have a search function which may help you find useful information without having to wait for a reply.
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